Last updated: September 6, 2026

North & Nook (“North & Nook,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, including:

  • Your name
  • Email address
  • Billing and shipping addresses
  • Phone number, when required for an order or delivery
  • Order and transaction information
  • Communications you send to us
  • Information you provide when submitting a contact form or customer support request

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, referring pages, and information collected through cookies or similar technologies.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Communicate with you about your orders
  • Provide customer service
  • Respond to questions or requests
  • Process returns, refunds, replacements, or other order-related requests
  • Maintain and improve our website and services
  • Detect or prevent fraud, misuse, or security incidents
  • Maintain appropriate business and transaction records
  • Comply with applicable legal, tax, accounting, and regulatory obligations

We may also use information for marketing communications where permitted by law and where you have provided any consent that may be required.

Payments

Payments made through North & Nook may be processed by third-party payment service providers.

We do not intend to directly store complete payment card details on our own website servers. Payment information is handled by the payment provider used to complete your transaction, subject to that provider’s own privacy and security practices.

Order Fulfillment and Service Providers

We may share information with third-party service providers when reasonably necessary to operate our store and provide services to you.

For example, information may be shared with providers involved in:

  • Payment processing
  • Product production or fulfillment
  • Shipping and delivery
  • Website hosting and maintenance
  • Email and customer communications
  • Fraud prevention and security
  • Analytics or other website functionality

These providers may receive information necessary to perform services on our behalf, such as your name, shipping address, contact information, and order details.

Some North & Nook products may be produced or fulfilled by third-party production partners. When necessary to complete an order, relevant customer and order information may be provided to those partners.

Cookies and Similar Technologies

North & Nook may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, improve website performance, understand how visitors interact with the site, and support other features.

Some cookies may be necessary for the website or online store to function properly.

Additional cookies may be used by third-party services integrated with our website. Where required by applicable law, we may request your consent before using non-essential cookies.

You can also control certain cookies through your browser settings. Disabling cookies may affect some website features.

How We Share Information

We do not sell your personal information in exchange for money.

We may disclose information when reasonably necessary to:

  • Complete and deliver your order
  • Work with service providers that support our business
  • Protect North & Nook, our customers, or others from fraud, misuse, or security threats
  • Comply with applicable laws, regulations, court orders, or lawful requests
  • Establish, exercise, or defend legal claims
  • Facilitate a business transaction such as a merger, acquisition, restructuring, or sale of assets

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include rights to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information about how personal information is used or disclosed
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

These rights are subject to applicable law and may have exceptions.

To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

Marketing Communications

If you subscribe to marketing emails from North & Nook, you can unsubscribe at any time by using the unsubscribe link included in the email or by contacting us.

Transactional communications related to purchases, account activity, security, or customer service may still be sent when necessary.

Children’s Privacy

North & Nook is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

International Visitors

Our website and service providers may process or store information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

North & Nook
Email: support@northandnook.ibigsmart.com