Last updated: September 6, 2026
Welcome to North & Nook. These Terms & Conditions (“Terms”) govern your use of the North & Nook website and your purchase of products from our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. Online Store Terms
You may use our website and purchase products only for lawful purposes.
You agree not to misuse the website, interfere with its operation or security, attempt unauthorized access, or use our products or services in violation of applicable law.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, images, dimensions, colors, prices, and other information.
However, colors and appearance may vary depending on your screen, device, lighting, manufacturing process, or other factors.
For products produced or fulfilled by third-party production partners, minor variations may occur between individual items.
We may update product information or discontinue products when necessary.
3. Prices and Payment
Prices are displayed in the currency shown on the website and may change without notice.
Any applicable shipping charges, taxes, or other fees will be shown during checkout when required.
Payment must be successfully authorized before an order can be processed.
We may use third-party payment processors to securely process transactions. Your use of those payment services may also be subject to the payment provider’s terms and privacy practices.
4. Orders
Submitting an order does not necessarily mean that we have accepted it.
After you place an order, you may receive an automated confirmation acknowledging that we received your order.
We reserve the right to cancel or refuse an order when reasonably necessary, including in cases involving:
- Pricing or product information errors
- Suspected fraud or unauthorized transactions
- Payment authorization problems
- Product unavailability
- Shipping restrictions
- Orders that cannot reasonably be fulfilled
If we cancel an order after payment has been successfully collected, we will arrange an appropriate refund for the canceled portion.
5. Order Changes and Cancellations
Some products may enter production or fulfillment shortly after an order is placed.
For this reason, we cannot guarantee that an order can be changed or canceled after it has been submitted.
If you need to request a change or cancellation, contact us as soon as possible. We will review the request, but approval depends on the order’s fulfillment status.
6. Shipping and Delivery
Shipping times, costs, available destinations, tracking, and other delivery information are described in our Shipping Policy.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
North & Nook is not responsible for delays caused by circumstances outside our reasonable control, although we will assist customers with delivery issues where appropriate.
7. Returns, Refunds, and Replacements
Eligibility for returns, refunds, exchanges, and replacements is governed by our Return & Refund Policy.
Please review that policy before placing an order, particularly for products that are made or produced specifically after an order is placed.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or limited.
8. Incorrect, Damaged, or Defective Products
If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly.
We may ask you to provide your order number, a description of the issue, and photographs that reasonably show the product and problem so that we can review your request.
Eligible claims will be handled in accordance with our Return & Refund Policy.
9. Intellectual Property
Unless otherwise stated, the North & Nook name, branding, website design elements, original text, graphics, product designs, photographs, and other original content appearing on this website are owned by or licensed to North & Nook and are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes.
You may not reproduce, distribute, sell, modify, republish, or commercially exploit our original content without permission, except where permitted by law.
Third-party names, trademarks, images, or other materials remain the property of their respective owners.
10. Reviews and User-Submitted Content
If we allow customers to submit reviews, comments, photographs, or other content, you are responsible for the content you submit.
You must not submit content that is unlawful, fraudulent, abusive, infringing, misleading, or that violates the rights of another person.
We may moderate or remove submitted content where reasonably necessary to operate the website or comply with applicable requirements.
11. Third-Party Services and Links
Our website may use or link to third-party websites and services, including payment, shipping, fulfillment, and other service providers.
We are not responsible for independent third-party websites or services that we do not control.
Your interactions with those services may be subject to their own terms and privacy policies.
12. Website Availability
We work to keep North & Nook available and functioning properly, but we cannot guarantee uninterrupted or error-free access.
We may temporarily suspend, modify, or discontinue portions of the website for maintenance, security, technical, operational, or other legitimate reasons.
13. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, North & Nook is not liable for indirect, incidental, special, or consequential losses arising from your use of the website or products.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Nothing in these Terms is intended to waive or restrict statutory consumer rights that apply to you.
14. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.
15. Privacy
Your use of our website and our handling of personal information are also subject to our Privacy Policy.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, services, website, business practices, or applicable requirements.
The latest version will be posted on this page with an updated “Last updated” date.
Changes will apply as permitted by applicable law.
17. Contact Us
If you have questions about these Terms & Conditions, please contact:
North & Nook
Email: support@northandnook.ibigsmart.com