Last updated: September 6, 2026

Thank you for shopping with North & Nook. This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered.

Order Processing and Fulfillment

Many North & Nook products are made or prepared after an order is placed. This helps us offer thoughtfully designed products without maintaining unnecessary inventory.

Most orders require approximately 2–5 business days for fulfillment before shipping. Fulfillment times may vary depending on the product, order volume, product availability, and production location.

Fulfillment time is separate from shipping time.

Estimated Delivery Times

After your order has been fulfilled, shipping time depends on the delivery destination, product availability, fulfillment location, carrier, and shipping method.

For many orders, estimated shipping times after fulfillment may be approximately:

  • United States: 3–4 business days with Standard shipping
  • International destinations: 5–20 business days with Standard shipping

These timeframes are estimates only and are not guaranteed delivery dates.

Your estimated delivery information, when available, will be shown during checkout or provided with your order information.

Shipping Costs

Shipping charges, when applicable, are calculated based on factors such as the products in your order, quantity, delivery destination, fulfillment location, and available shipping method.

The shipping charge applicable to your order will be displayed at checkout before you complete your purchase.

Orders containing multiple products may sometimes arrive in separate packages and may be fulfilled from different locations.

Where We Ship

North & Nook may ship to customers in the United States and other supported destinations.

Shipping availability depends on the product, fulfillment location, carrier availability, and applicable shipping or legal restrictions.

If we are unable to ship an order to the address provided, we will contact you when appropriate and arrange a cancellation or refund for the affected items.

Tracking Your Order

When tracking is available, you will receive tracking information after your order ships.

Please allow some time for the carrier to update tracking information after a shipping label has been created.

Some international shipping methods may provide limited tracking depending on the destination and carrier.

Multiple Packages

Products in the same order may be produced or fulfilled at different locations.

As a result, your order may arrive in more than one package and packages may arrive on different days.

Receiving one package does not necessarily mean that the rest of your order is missing.

Delivery Delays

Delivery estimates are not guaranteed.

Orders may be delayed by circumstances outside our reasonable control, including:

  • Carrier delays or service disruptions
  • Severe weather
  • High seasonal shipping volumes
  • Customs processing
  • Incorrect or incomplete delivery information
  • Product availability or production delays
  • Failed delivery attempts

If your estimated delivery date has passed and your package has not arrived, please allow a short additional period for unexpected carrier delays.

If the package still has not arrived, contact us at support@northandnook.ibigsmart.com with your order number so we can review the shipment.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.

Lost Packages

If tracking indicates that your package has not been delivered and it appears to be lost in transit, please contact us with your order number.

We will review the shipment and work with our fulfillment or shipping partners to determine the appropriate next step.

Please do not place a duplicate order for the same item before contacting us about a potentially lost shipment.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check the delivery location and surrounding area.
  • Check with other members of your household.
  • Check with neighbors or building management where appropriate.
  • Contact the carrier for additional delivery information.

If you still cannot locate the package, contact us and we will review the situation with you.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless expressly stated at checkout that duties and taxes are included, these charges may be collected separately by local authorities or the carrier and may be the customer’s responsibility.

Customs requirements and charges vary by destination and are outside North & Nook’s direct control.

Customs processing may also cause additional delivery delays.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly.

Include your order number, a description of the issue, and clear photographs showing the item and the problem.

Please see our Return & Refund Policy for information about eligible replacements, returns, and refunds.

Contact Us

If you have questions about shipping or an existing order, please contact:

North & Nook
Email: support@northandnook.ibigsmart.com